TY  - BOOK
AU  - FUTRELL, Charles. M. author
TI  - A B C's of Relationship Selling through service. _
T2  - (The MCgraw-hill  irwin service marketing)
SN  - 139780073101323
PY  - 2013///
CY  - Boston
PB  - MCgraw-hill Irwin
KW  - Selling
ER  -